12 important questions to ask when you call a car mechanic

Need to get your car repaired or have some basic maintenance done? Not sure how to find the best mechanic for the job? A great way is to check out the ratings and reviews on YP.ca, but you can also call a few mechanics or garages in your area and compare their answers to these key questions. [Photo credit: iStock.com/gilaxia]

1. What certifications or accreditation do your garage and mechanics hold?
2. How many years of experience do you have?
3. Are there any services you specialize in?
4. Is there a particular brand of car that you specialize in?
5. Will you provide me with references from previous clients?
6. How do you charge for your services?
7. What's included in your quotation? Approximate cost?
8. Will I have the option of choosing between new and used parts for the repair?
9. What methods of payment do you accept?
10. What type of warranty is offered on your services? And on parts?
11. When are you able to fit my repair into your schedule?
12. Do you provide a courtesy car while the repairs are being done, or provide a pick-up/drop-off service?