Poor customer service
My kitchen craft experience was unacceptable. I'ts been almost 2 months now since the installation and the project still is not complete. They have been to my home several times after the inital installation on "service work calls" only to not have all the pieces they need to finish the job. Basically after the sale was complete and they had my money the salesperson completely dropped the ball and just simply does not return my calls anymore. I can't even get the manager to call me back. Not to mention that they sub contracted out the countertops, which is fine but after a month of waiting for them to organize the templating and installation I was forced to call around to different kitchen craft personnel until I was able to find out where they were planning to get the countertops made and lined it all up myself I'm sure if i had left that part up to the salesperson I would not even have countertops yet. Before what was suppost to be the final service call I sent a detailed list of deficiencies to the salesperson and it still did not get completed. I could go on about all the small details that were unacceptable but I would be here all day. Bottom line, stay away from kitchen craft!