West-Way is proud to be Ottawa’s only family owned and operated taxi company celebrating over 30 years of exceptional customer oriented service. We have grown from 20 cars in 1982 to a fleet of over 325 cabs including the most accessible vans and standard vans of any local company. We are here to meet all our client’s needs 24 hours a day, 365 days per year.
In addition to serving the Greater Ottawa-Carleton region, we are proud to be the exclusive provider of on demand taxi service at the Ottawa Macdonald Cartier International Airport. West-Way is the Capital’s “specialist” in providing transportation to the health care community. Our cars are exclusively located in front of the majority of Ottawa’s hospitals, and provide Para Transit services for the City of Ottawa.Our vehicles are computer dispatched and GPS tracked for your convenience and safety. Prior to beginning work at West-Way, all our drivers are trained in customer service skills, and many have upgraded their training by taking additional courses in defensive driving and transporting persons with disabilities.
We are constantly striving to provide our clients with the best, most reliable taxi experience. Please check out our services page to see what we can do for you!more...See more text
Westway have become a terrible taxi service. My first taxi of the day, number 148, was dirty, smelled and the driver was ignorant. When I called to come home I was told five to ten minutes. I am a senior and was left waiting outside for over an hour. If it hadn’t been for the kindness of the owner of Arlington barbers who gave me a ride home, I would still be waiting for a taxi. I will not be using them again.
Dont assume that they will keep a reservation. After waiting what seemed like a really long time, I called them back up and they said that no such reservation was in their system. The driver that eventually arrived, after they rebooked a cab, was very pleasant. However, my overall experience was poor.
Today in the morning I was traveling from CHEO to bells corners and got into 2 lights only and paid $50. But usually people pay around $30 for same distance and area! So disappointed.
My mother who is 90 years old was treated terribly by cab drivers on two different occasions. One time they brought her to the wrong address and then when she told him to bring her to the right address he kept the meter running. Second time the driver asked for the money upfront before he brought her to where she was going. My mother is deaf and she had a very difficult time with this.
