West-Way is proud to be Ottawa’s only family owned and operated taxi company celebrating over 30 years of exceptional customer oriented service. We have grown from 20 cars in 1982 to a fleet of over 325 cabs including the most accessible vans and standard vans of any local company. We are here to meet all our client’s needs 24 hours a day, 365 days per year.
In addition to serving the Greater Ottawa-Carleton region, we are proud to be the exclusive provider of on demand taxi service at the Ottawa Macdonald Cartier International Airport. West-Way is the Capital’s “specialist” in providing transportation to the health care community. Our cars are exclusively located in front of the majority of Ottawa’s hospitals, and provide Para Transit services for the City of Ottawa.Our vehicles are computer dispatched and GPS tracked for your convenience and safety. Prior to beginning work at West-Way, all our drivers are trained in customer service skills, and many have upgraded their training by taking additional courses in defensive driving and transporting persons with disabilities.
We are constantly striving to provide our clients with the best, most reliable taxi experience. Please check out our services page to see what we can do for you!more...See more text
I had the worst experience with this company I ordered a taxi at 6:54 was told it would be there in 15min taxi came at 7:30. I was standing outside in the cold I'm currently 9 months pregnant and was with my 4 yrold son. The driver drove reckless.when we got to the address he tried to overcharge me I refused to pay that price demnaded he changed it to the correct price so he took my card out of my hand& paid himself with my interact tap I have never been so disrespected in my life!!
In the morning I called and ordered a taxi to pick me up at a place at 6:30 pm. I was supposed to be home by 6:45 pm and the driver came at 6:55 pm . My daughter and I were standing outside and waiting in the cold when it was raining. i called at 6:35 pm to ask where the driver was and they said "they'll be here in a few minutes." Every five minutes I would call and get the same response. At 6:50, I called and the man said " i can't do anything about it and it's not my fault."
I had a great experience! Did my groceries during rush hour (only time I could find a sitter), came in less than five minutes. My driver was courteous and helped me with my groceries to the car and to my door! Thank you for helping! :)
I called for a cab a few days ago and after I waited for 20 minutes, I called back asking where about the driver is and what number he is. The girl on the other line just told me that "driver will be there soon" and hung up. Not sure if the connection got cut off, I called back asking if she had disconnected the line and she said "yes". wow..
At least don't admit that you hung up to your customers.. This dispatcher name is Annie. Watch out, she is well-known as rude, even to the drivers.
